Introduction
The Website http://www.lampsltd.co.uk/ is operated by Lighting and Mains Power Solutions Limited and for the purposes of the Data Protection Act 2018 and the EU General Data Protection Regulation 2016/679. Lamps Ltd is the "data controller" referred to in the below policy and where referred to as “We”, “Us” and “Our”.
Personal information covers anything that can lead to the identification of an individual but omits anonymous data where personal details have been removed.
Types of Data:
Identity Data: your title, first name and surname, a username or identifier and date of birth.
Contact Data: billing and delivery addresses, email address and telephone numbers.
Marketing and Communications Data covers your preferences in receiving marketing from us.
Technical Data:includes internet protocol (IP) addresses, login data, browser type and version, time zone setting and location, browser plug-ins, operating system and platform, and other technology on devices used to access our website.
Profile Data: usernames and passwords, purchases made by you, your preferences, any feedback, and survey responses.
Transactional Data: details about payments to and from you along with details about the products you have purchased from us.
Usage Data:information about how you use our website, product, and services.
Lamps Ltd collects personal information about customers when they register with us online, contact us or if you take part an online questionnaire on our website.
Lamps Ltd may also collect personal information about you from other sources (e.g., a credit reference agency), in order to help us improve our products and services or assess an initial credit limit. It may also form part of any annual credit reviews.
It is worth noting that Lamps Ltd does not collate or hold any personal information relating to your payment information, such as credit/debit card details. We also do not keep information relating to categories relating to personal information (this may include details on race, ethnicity, religious beliefs, sexual orientation, or health). We don’t collect any information about criminal convictions and offences.
Collating personal information
Most of the personal information collected by Lamps Ltd is provided by you and we may use it for any of the following reasons:
Identify you and help to manage any accounts you hold with us
Process your order and obtain payment
Carry out security vetting
Improve on our services and products
Conduct research or analysis
Combating fraud
Customise our website content to your preferences
Notify you of any changes to our website, products or services that may affect you
Pass on to third parties whose products you bought via our website.
Inform you about other products or services we think may be of interest.
Generally, we do not rely on consent as a legal basis for processing your personal information although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
The purposes of collecting your personal information
Under GDPR, the legal bases we rely on for processing your personal information are:
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Purpose of processing |
The legal basis |
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Communicating directly with you about your account. Notify you about changes to our services and other communication. For instance, we would need to use your details to reply to a query from you. |
Performance of a contract with you – using your personal information to meet our obligations under our contract with you, keep you up to date with information about our services, and to respond to your queries. |
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Help us to develop and improve the products and services we offer, including market research opportunities.
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Legitimate interest - we use your personal information to help us deliver the best quality of service.
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Review your past purchases and viewing habits so we can tailor offers and experiences for you. |
Legitimate interest - we use your personal information to provide you with other and to tailor your experience when using our online services. |
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Personalise your experience via our digital services provided from our web and mobile portals.
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Legitimate interest - we use your personal information to deliver you a tailored digital experience.
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Measure marketing communications and online advertising effectiveness. We share cookie and other data with entities such as Google, Twitter, Instagram, and Facebook to make our advertising more relevant. We require any such third parties to treat your personal information as fully confidential and to fully comply with all applicable data protection legislation. |
Legitimate interest - we use your personal information to deliver you a tailored digital experience which helps Lamps Ltd understand the efficacy of advertising campaigns and their targeting. |
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Send you information about products and services, including promotions and offers.
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Legitimate interest - we use your personal information to send you this information. You have the right to object to processing of this nature.
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Carry out security and identity checks to protect against fraudulent transactions and to prevent and detect criminal activity, such as money laundering; |
Legitimate interest - we use your personal information to protect against unlawful activities and comply with all applicable laws. We may also have a legal obligation to disclose your personal information (e.g., to law enforcement agencies). If you are from a public authority, we use your personal information, in the public interest or in exercising official authority, for fraud prevention or money laundering. |
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Data Security
To protect your Personal Information (PI), we have processes to ensure only authorised personnel can access the PI, that it is handled and stored in a secure system protected by security measures.
All our staff and third parties are trained and given the necessary tools to understand their responsibilities in relation to Data Security.
We undertake regular security testing to help identify any issues and address non-compliance.
Data Protection – Your Rights
You have certain rights and protections under Data Protection Law that include:
Rights of being informed about personal data collection and use
Rights to correct and update the personal information
Rights to erase your personal information?
Rights to the restriction of processing?your personal information in specific circumstances
Rights to ask for Direct Marketing to cease. You can click the unsubscribe button at the bottom of our marketing emails or email?Accounts@lampsltd.co.uk
Rights to access information we hold about you. Once we have received your request, we will respond within 30 days.
Rights to object to processing of your data
Rights to data portability. You can request we transfer your personal information to another controller.
For further explanation of any of these rights please contact ?Accounts@lampsltd.co.uk
Use of cookies
A cookie is a small text file that is placed onto your computer (or other devices) when you access our website. We use cookies to:
Recognise you whenever you visit this website (speeding up access as you don’t have to log in each time)
Obtain information about your preferences and online movements activities
Carry out research and analysis to improve content, products, and services
Target and personalise marketing and advertising campaigns
Make your visit more efficient and enjoyable.
In most cases we will need your consent to use cookies on our website. The exception being where a cookie is essential for us to provide you with a product or service you have requested.
Marketing
Lamps Ltd may periodically send promotional emails about new products and special offers using the email address which you have provided.
Occasionally, we may also use your information to contact you for market research. This could be by email, SMS text or other electronic or analogue services.
Lamps Ltd has third parties that process personal information or occasionally send promotional mailers via a postal service. We will obtain your opt-in consent before sharing personal data with any third party for marketing purposes.
You can opt out from Lamps Ltd or third-party marketing at any time by sending an email to??Accounts@lampsltd.co.uk or via the unsubscribe link at the bottom of marketing emails. Please see “The right to ask us to stop contacting you with direct marketing” below.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or other transactions.
Consent
If you visit the Lamps Ltd website when your browser is set to accept cookies, we will interpret this as an indication that you consent to the use of our cookies. If you change your mind about using cookies, you can modify your browser settings to reject or disable cookies.
Disclosing Personal Information
We may pass your personal information to third parties when necessary for day-to-day business needs. We may also share your personal information with:
a) Google
We work with third party company Google to collate IP addresses, MAC (Media Access Control) address, unique identifiers, other persistent or non-persistent device identifiers; device software platforms and firmwares, mobile phone carriers and geo-location data to help us understand your usage.
We use the data about your visits to our website as part of our research across wider data sets, to enable us to offer a better service to you.
How long we will use your personal information
We shall retain your information whilst you remain a customer, if there is no activity, we will delete your information 12 months after your final sale or if you request it be deleted. (It is worth noting however, there are some circumstances where we are legally required to retain your personal information for a longer period of time).
Fees
You are not required to pay any monies to exercise these rights, however, we may charge a reasonable fee if your request is seen as “unfounded, repetitive or excessive”. We also have the option to refuse your request in these circumstances.
Time limits
If you make a request, we will respond within 30 days. Please contact:
Accounts@lampsltd.co.uk
Complaints
If you have any queries about this privacy notice or wish to make a complaint about the use of your personal data, please contact Accounts@lampsltd.co.uk
You can also complain to the ICO, but we would appreciate the opportunity to help with your issues before going to the ICO:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number:?0303 123 1113
www.ico.org.uk
We reserve the right to amend this policy.
We as a company were looking for a ‘local’ wholesaler some 12 years ago when we found LAMPS in Long Crendon. We have been doing business together ever since. We have a very strong relationship with all the staff across multiple branches. Great product range and plenty of stock. Always helpful with deliveries near or far.
